ManageSoft package distribution job remains pending

Question/Issue:

When viewing the report summary for distributed packages, a package distribution job remains in a pending state and only the Package_Name_metapkg.ndc file has updated on the deployment location (DL).

Answer/Solution:

Firstly you will need to delete the pending jobs in the JobQueue on the remote DL.

1. On the remote DL, check that the ManageSoft Connection Agent service is started.
2. Browse to C:\Documents and Settings\All Users\Application Data\ManageSoft Corp\ManageSoft\Replication Agent\JobQueue
3. Rename the directory JobQueue to Backup_JobQueue
4. Browse to the package directory in the Distribution cache which is located in the Warehouse e.g. Z:\Data\Warehouse\Distribution\Cache\Common\Package_Vendor_PackageName_PackageName
5. Rename the Package_Vendor_PackageName_PackageName to Backup_Package_Vendor_PackageName_PackageName
6. Back on the ManageSoft administration server, kick off a new distribution job to the remote DL where the package failed to distribute.
7. Once package distribution is successful, delete the Backup_ directories that you renamed.

If the above fails, log a call with your support provider.