HOWTO: Create two software configurations for different versions of an application

Products

• BlackBerry® Enterprise Server for IBM® Lotus® Domino®
• BlackBerry® Enterprise Server for Microsoft® Exchange
  

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Environment

• BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange
• BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino®
  

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Overview

When creating a software configuration on the BlackBerry Enterprise Server you receive the following error:

Multiple instances of the following applications were found. Please remove all but the desired version to enable the applications for configuration.

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Cause

The issue occurs when trying to create a software configuration for an application that has multiple versions created for different BlackBerry smartphones. For example, the BlackBerry® Client for use with Microsoft® Office Communications Server 2007 v2.2 is designed for the BlackBerry® Storm™ Series only. The BlackBerry Client for use with Microsoft Office Communications Server 2007 v2.1 is designed for BlackBerry smartphones that do not use the SurePress™ touch screen.

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Resolution

Use the following process to create a second shared folder within C:\Program Files\Common Files:

1. Open My Computer and select the drive that hosts the BlackBerry Enterprise Server (C:\ by default).
2. Double-click on Program Files, then Common Files.

   Note: A folder must be created that uses the same folder structure as the Research In Motion folder.

3. Create a folder called RIM in the Common Files folder, then copy the AppLoader folder from the Research In Motion folder to the RIM folder.
4. To share the RIM folder, complete the following steps:
   1. Right-click on the RIM folder, then select Sharing and Security.
   2. Select Share this folder.
   3. Click Apply.
   4. Click OK.
5. Create a folder within the RIM folder called Shared, then create a folder called Applications within the Shared folder.
6. Copy the .cod and .alx files for the second application to the new Applications folder
7. Open a command prompt by clicking Start >Run, type cmd, then click OK.
8. Go to the directory within the RIM folder (for example: cd C:\Program Files\Common Files\Rim\AppLoader).
9. Run the command loader.exe/index.
10. In BlackBerry Manager, click the Software Configurations tab.
11. In the Common Tasks menu, select Add New Configuration. In the Configuration Name field, type a name for the configuration.
12. Click Change to input the Universal Naming Convention (UNC) path to the shared folder.
13. Type \\\.
14. Application Software should appear in the window, expand the window to see the new software configuration.