Sunday, May 16, 2010

ERROR: GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED

Issue
Below error is received in BlackBerry Manager console when trying to deploy applications to handheld device.

GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED Upgrade your copy of device.xml

Cause
BlackBerry Enterprise Server does not recognise the handset version.

Solution
Update Device.xml and Vendor.xml on all BES instances.

Complete the following steps:
  1. Download the updated device.xml and vendor.xml files from the following web sites:
    https://www.blackberry.com/Desktop/Download/XML/Device.xml

    https://www.blackberry.com/Desktop/Download/XML/Vendor.xml
  2. Copy these files to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader.
Note: There is no need to restart any services.

Source:
http://www.blackberryforums.com.au/forums/general-bes-discussion/2551-how-update-device-xml-file.html

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