Below error is received in BlackBerry Manager console when trying to deploy applications to handheld device.
GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED Upgrade your copy of device.xml
Cause
BlackBerry Enterprise Server does not recognise the handset version.
Solution
Update Device.xml and Vendor.xml on all BES instances.
Complete the following steps:
- Download the updated device.xml and vendor.xml files from the following web sites:
https://www.blackberry.com/Desktop/Download/XML/Device.xml
https://www.blackberry.com/Desktop/Download/XML/Vendor.xml - Copy these files to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader.
Source:
http://www.blackberryforums.com.au/forums/general-bes-discussion/2551-how-update-device-xml-file.html
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