Below error is received in BlackBerry Manager console when trying to deploy applications to handheld device.
GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED Upgrade your copy of device.xml
BlackBerry Enterprise Server does not recognise the handset version.
Update Device.xml and Vendor.xml on all BES instances.
Complete the following steps:
- Download the updated device.xml and vendor.xml files from the following web sites:
- Copy these files to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader.